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Frequently asked questions
TAX FREE is a system for refunding VAT paid on purchases of goods in Poland to travellers who do not have a permanent place of residence in the EU. This is a solution for:
- a traveler who purchased goods in Poland for more than PLN 200
- received the Tax Free document in paper or electronic form
- exported the goods intact outside the EU and obtained confirmation from a Customs and Tax Service officer (electronic or stamp).
- Login to the eTAX application
- Issuing a receipt
- Selecting or adding a traveler manually or using a passport scanner
- Sending the TaxFree document from the eTAX system to the PUESC system
- Printing the received Tax Free document or sending it to the traveller in electronic form
No. The entrepreneur is not obliged to attach a cash register receipt to the printed TAX FREE document. Entrepreneurs can send TAX FREE documents in electronic form without printing them. Our system enables sending Tax Free documents to the e-mail address provided by the traveller or via text message with a link to download the document.
In the case of export of goods by travellers outside the territory of the European Union via an EU Member State other than Poland, they are required to show the Tax Free document to the customs officer and have it stamped to confirm the export.
When a traveller crosses the EU border through a border crossing in Poland, he or she may have a TaxFree document only in electronic form, e.g. in PDF format. Such a document is identified by the customs officer by its unique UNS system number, which is also embedded in the barcode.
For travelers it is primarily:
- shortening service time
- quick refund of paid VAT for non-cash transactions
- electronic access to TAX FREE documents via the application eTAX
If you receive electronic confirmation that the goods have been exported, you can refund the VAT in non-cash form. The refund should be made to the bank account number or payment card that the traveller provided when issuing the Tax Free document. In this case, the traveler is not required to personally deliver the TAX FREE document, everything is done remotely. The VAT refund must be confirmed in the eTAX application.
The Seller may participate in the TAX FREE system if he/she meets all of the following conditions:
- is a registered VAT payer
- in each point of sale in the TaxFree system there is at least one online cash register and it is used to register sales (e.g. print a receipt)
- registered on the PUESC platform in order to use the TAX FREE system ( www.puesc.gov.pl )
- must provide travellers with written information on the tax refund rules in four languages: Polish, English, German and Russian
- must mark points of sale with a sign informing travellers that they can purchase goods at these points that are eligible for a tax refund.
Only the person making the purchase (traveller details from the Tax Free document) can receive a VAT refund in cash. You cannot change the form of tax refund once you have chosen it.
Standard configuration takes approximately 30 minutes. We help in connecting PUESC and the sales system, and the support team conducts onboarding until the first documents are sent.
Yes. The traveler can view the status of the TAX FREE document and see whether it has been confirmed by a customs officer in the PUESC system.
We store data in the EU, with regular backups. Access is limited by user roles and data transmission is encrypted.
You usually issue a cash refund immediately after the buyer arrives with a confirmed Tax Free document. Cashless refund (to account/card) depends on your procedure - usually from a few hours to a few days after changing the status of the Tax Free document to "Confirmed".
Support operates on business days, channels: e-mail, chat or telephone (usually between 8 a.m. and 6 p.m.).
If the communication channel with PUESC does not work, but the website www.puesc.gov.pl works, you can generate a Tax Free document in xml format from the eTAX application and import this xml file to the application provided by the PUESC website. If the entire PUESC system is not working, it is not possible to issue a Tax Free document.